TERMS OF BUSINESS

ABOUT US

Chris Bowers and Sons are trading as Whispering Trees Nurseries
Wimbotsham, Norfolk, PE34 3QB. Tel No. 01366 388752
Fax No. 01366 386858
Email: Info@chrisbowers.co.uk
Website: www.chrisbowers.co.uk

CARRIAGE CHARGES

Owing to the very high cost of dispatch for our plants, we ask our customers to add a £7.50 contribution to these very heavy carriage charges. Our expert packing is still free of charge. There is a separate carriage of £7.50 for the dispatch of strawberries plants as these are dispatched separately. If strawberries plants are ordered with other plants, then both carriage charges are payable. There is no surcharge on the delivery of larger parcels/orders.

DISCOUNT

Larger quantity prices already give a considerable discount. The following further discounts also apply:
Orders over £500 deduct 2.5%
Orders over £1000 deduct 5%
Orders over £1500 deduct 7.5%
Orders over £2000 deduct 10%

MINIMUM ORDER

There is no minimum order, all orders are welcome

PRICES

All prices will remain the same until a new brochure is issued.

SUBSTITUTIONS

We hold large stocks of most varieties and do not normally substitute. Should we have difficulty in supplying a variety of your choice, we will, whenever possible, contact you for your advice. Your telephone number is helpful in this respect. Should circumstances make prompt dispatch preferable, we will substitute a similar variety of equal or greater value unless advised to the contrary. If you prefer not to accept a substitute, please mark this clearly on your order form (this has a section for you to fill in). May we add that the substitution of a fruiting plant from our nursery is very rare indeed.

RETURNS AND CANCELLATION OF ORDERS

Once an order is accepted, stock has to be reserved and your order processed etc and very considerable administrative costs are incurred. Except for very exceptional circumstances a cancellation charge of £5.00 or 10% of the order value (whichever is the greater) will be deducted from the refund. This, of course, does not apply to normal refunds.

You have the right to return your order within 7 working days if you change your mind. Cancellation must be in writing (post, fax e-mail) and you must take reasonable care of the goods.
Goods must be returned by recorded or registered service, all payable by customer. We will then refund your money as soon as possible within 30 days.

We reserve the right to refuse or reduce a refund if we believe that you have not taken reasonable care of the plants.

COMPLAINTS

If goods prove to be faulty or do not comply with the Sale of Goods Act 1979 we will offer a replacement or refund and pay for their return.

ADVICE SERVICE

We are pleased to advise and help whenever we can. Please remember that there may be a delay in reply. Most letters are answered within 14 days and we often answer 500 queries in a week. As you can imagine, at times of peak demand this can ‘snowball’. A s.a.e. is very helpful.

GENERAL TERMS OF BUSINESS

All plants are inspected prior to dispatch but if on receipt of your order, you are not entirely satisfied for any reason, this should be returned to us within 7 days so that immediate action can be taken to ensure your satisfaction.

The plants always leave our nursery in first class condition and their continuing good health is now in your hands.
Failures should not occur and, as we have no control over the planting and general after-care, we cannot accept responsibility for failures. Full advice is given in our catalogue or is available on request. We are, however, always here for help and advice should a problem occur.
We cannot be held responsible for losses caused by exceptional frosts, droughts, floods, etc., over which neither the supplier, nor the gardener has control.

Acceptance of an order does not constitute a contract to supply. Orders are accepted only subject to a suitable quality plant being available at the time of lifting, and at the required standard of health. If there is a problem we will inform you.